Some Hound Agents Deployed are Providing Huge Value
HFintech - Onboarding
Provide a self-serve experience where customers can easily consume your services
Offer self served services
HLogistics - A.I and automation in the Supply Chain
Identification of Anomalies, Predicting Risks and executing automated courses of action
Create a smart supply chain agent
Early identification of anomalies
Predict possible affections
Execute mitigation courses of action
Discover How Your Business
Can Work Smarter!
Seamless setup & onboarding
Multiple pre-built experiences ready to go.
Painless, we build your own experience for you or with you
Fast, we use our low code / no code tool, to boost the process, no coding involved.
Integrated with your ecosystem, API standard, many pre-made integrations with most common platforms
Capable of being supported by your own dev ops/support partners, or we'll do it for you
Reliable, highly available design
Sidestep costs related to outlier events
Provide a smooth experience.
Automate as much as possible
Track and manage anomalies and exceptions with automated wisdom
Minimize human intervention but get a human in the loop when required seamlessly
In a few words: accomplish more with fewer resources
Ongoing visibility, end to end activity
Always aware of what’s happening and how it is being handled
Track KPIs of processes and humans in the loop (the ones you defined)
End-to-end tracking of processes and resolutions including the intervention of users and customers
Technology and flexibility are key to solving incidents
Solve critical incidents with automation without losing the human intervention when required.
Lightweight and simple agent in terms of cost, setup and operation, yet extremely powerful in terms of results
Not intended to replace anything but to coordinate stakeholders Hound connects via APIs to the most common platforms
CRMs (Salesforce, Hubspot, etc)
ERPs (Quickbooks, Sage, Oracle, Cin7,etc)
POS (shopify, etc)
API driven systems
Humans in the loop
Humans receive requests from the automated agent
Along the process there can be moments where human intervention is required by the automated system, for instance to make a decision or add some data. A user, a customer, a partner, they can all interact in the same way, no need for training.
The system will create a ticket and alert a team or an individual
A ticket can be claimed to be solved directly from the notification or by link to enter the ticket basket
Team members can see the backlog of tickets on an intuitive web system (the ticket basket)
A customer can answer in the same way, even have a ticket basket to know how is the case doing
Tickets will have an expiration date and have a flag that indicates criticality
Team manager can monitor tickets and teams, and reassign or escalate tickets
Know where every resolution or request is
You'll be able to track every individual task, issue or process.
Resolution time per type of incident or case
Each incident has it's own path and history, so it can be tracked end to end
Anomalies / risks involved
End to end visibility
What is Hound then?
an agent that solves requests and incidents by talking to all stakeholders, users, customers and systems. All this in the quickest, less expensive and, above all, less risky way
Task & Projects
Start solving your digital interaction now
You can't afford to keep solving manually, with your current costs and risks. Try it risk free, our success team will go over the situation you need to solve and create a demo you can evaluate