Some Hound Agents Deployed are Providing Huge Value
Maximizing results in AR and collections
Activates when an account falls behind or at risk,
engages with the customer automatically to offer a "self-serve" experience to become current again.
Prediction of risky accounts will minimize delinquent costumers
Auto selection of the best possible workflow of interaction based on the individual history and characteristics
Will get a live agent involved when the process requires it, and come back to the automated process afterwards.
Results: Maximize resources minimize risk and time, more money collected sooner
Provide a self-serve experience where customers can easily consume your services
Activates upon a customer or agent requesting to launch an onboarding process
The customer will receive a request to engage,
Can engage via PC or mobile device
Will operate based on a safe an secure design
A personalized workflow could be assigned according to rules
Will ask the customer to fill the required forms
May request to upload documentation,
May request to upload a picture or selfie from a mobile device
Will assign the case to an specialist with all collected information, only if required
Can interact with other systems
Can have rules to automate approval, image comparisons, decisions, and escalations (among other)
Logistics / Supply Chain management
Automate the interaction with all your supply chain links in order to have visibility, identify risks, and keep your team, partners and customers in the loop
Tracking shipments and detecting anomalies that could cause mid to severe risks and costs down the line
Detect all checkpoints where a shipment has to pass
Map the SKU's included in each shipment
Talk to external persons in charge of each link in the chain to get information
Integrate with existing tracking systems
Populate an operational risk dashboard with predicted risks and costs
launch a mitigation course of action when an anomaly is detected, getting adequate stakeholders involved
Discover How Your Business
Can Work Smarter!
Seamless setup & onboarding
Multiple pre-built experiences ready to go.
Painless, we build your own experience for you or with you
Fast, we use our low code / no code tool, to boost the process, no coding involved.
Integrated with your ecosystem, API standard, many pre-made integrations with most common platforms
Capable of being supported by your own dev ops/support partners, or we'll do it for you
Reliable, highly available design
Sidestep costs related to outlier events
Provide a smooth experience.
Automate as much as possible
Track and manage anomalies and exceptions with automated wisdom
Minimize human intervention but get a human in the loop when required seamlessly
In a few words: accomplish more with fewer resources
Ongoing visibility, end to end activity
Always aware of what’s happening and how it is being handled
Track KPIs of processes and humans in the loop (the ones you defined)
End-to-end tracking of processes and resolutions including the intervention of users and customers
Technology and flexibility are key to solving incidents
Solve critical incidents with automation without losing the human intervention when required.
Lightweight and simple agent in terms of cost, setup and operation, yet extremely powerful in terms of results
Not intended to replace anything but to coordinate stakeholders Hound connects via APIs to the most common platforms
CRMs (Salesforce, Hubspot, etc)
ERPs (Quickbooks, Sage, Oracle, Cin7,etc)
POS (shopify, etc)
API driven systems
Humans in the loop
Humans receive requests from the automated agent
Along the process there can be moments where human intervention is required by the automated system, for instance to make a decision or add some data. A user, a customer, a partner, they can all interact in the same way, no need for training.
The system will create a ticket and alert a team or an individual
A ticket can be claimed to be solved directly from the notification or by link to enter the ticket basket
Team members can see the backlog of tickets on an intuitive web system (the ticket basket)
A customer can answer in the same way, even have a ticket basket to know how is the case doing
Tickets will have an expiration date and have a flag that indicates criticality
Team manager can monitor tickets and teams, and reassign or escalate tickets
Know where every resolution or request is
You'll be able to track every individual task, issue or process.
Resolution time per type of incident or case
Each incident has it's own path and history, so it can be tracked end to end
Anomalies / risks involved
End to end visibility
What is Hound then?
an agent that solves requests and incidents by talking to all stakeholders, users, customers and systems. All this in the quickest, less expensive and, above all, less risky way
Task & Projects
Start solving your digital interaction now
You can't afford to keep solving manually, with your current costs and risks. Try it risk free, our success team will go over the situation you need to solve and create a demo you can evaluate